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Terms of Service

Lady Vale Bakery – Terms and Conditions

Last updated: [10.06.25]

Welcome to Lady Vale Bakery. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. About Us

Lady Vale Bakery is based in Nansledan, near Newquay, Cornwall. We provide freshly baked goods and related services to our local community and beyond.

2. Website Use

By using this website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or guardian.

You agree not to:

  • Use the site for any unlawful purpose.

  • Interfere with or disrupt the website or servers.

  • Attempt to gain unauthorized access to user accounts or our systems.

3. Products and Orders

We make every effort to ensure all product descriptions, ingredients, and prices are accurate and up to date. However, availability and prices may change at any time without notice.

Allergen advice is provided in product descriptions, but as our products are made in an environment where common allergens are present, we cannot guarantee they are free from traces. Please contact us if you have specific dietary needs.

4. Payment

All prices are in British Pounds (£ GBP) and include VAT where applicable.

We accept payment via [insert methods – e.g., Visa, Mastercard, PayPal, etc.]. Orders must be paid in full before processing.

5. Cancellations and Refunds

  • Cancellations made with more than two weeks’ notice will be eligible for a voucher refund for use at Lady Vale Bakery.

  • Cancellations made with less than two weeks’ notice are non-refundable.

6. Delivery and Collection

We offer delivery to select local areas and also provide collection from our Nansledan location. Delivery times are estimates and we are not responsible for delays caused by couriers or external circumstances.

7. Intellectual Property

All content on this site—including text, images, logos, and designs—is the property of Lady Vale Bakery and may not be used or reproduced without permission.

8. Privacy Policy

See our [Privacy Policy] below for how we collect and use your information.

9. Limitation of Liability

We are not liable for any indirect or consequential damages resulting from use of this website or our products. Our total liability is limited to the value of your purchase.

10. Changes to These Terms

We reserve the right to change these terms at any time. Continued use of the website constitutes acceptance of any updates.

11. Contact Us

If you have questions about these terms, please get in touch:

Email: [insert email]
Phone: [insert phone]
Address: [insert full address if desired]

Lady Vale Bakery – Privacy Policy

We are committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information.

What We Collect:

  • Name and contact details

  • Delivery and billing addresses

  • Order history

  • Email address (if you sign up to our mailing list)

How We Use It:

  • To process and deliver your orders

  • To contact you about your order

  • To improve our services

  • To send marketing emails (only if you’ve opted in)

How We Protect It:

We use secure systems to store your data and never share or sell your personal information to third parties, except when necessary for order fulfilment (e.g., with a delivery partner).

You may request access, correction, or deletion of your data by contacting us.

Lady Vale Bakery – Returns Policy

Due to the perishable nature of our products, we are unable to accept returns unless the item is incorrect or faulty.

If you believe there is a problem with your order, please contact us within 24 hours of delivery or collection, with a photo if applicable. We will do our best to resolve the issue, which may include a replacement or store credit.